Name: Xolod
Address: Via Emilia Ovest 780, 41123 Modena MO, Italia, IT
Telephone: +39 059 3972 557

Delivery methods

Doorstep delivery

Tracked delivery to the registered address: floor, building, city, and postal code. Signature upon receipt required for orders over €49.

Pickup point

Pickup point delivery. The parcel remains available for pickup for 7 consecutive days before being returned to the laboratory.

Timeframes and costs

Service	Delivery time	Cost
BRT Corriere Espresso	1-2 business days	5.90 €
Poste Italiane Crono	2-4 business days	4.50 €

Timeframes are calculated in business days from handover to the carrier. Outlying addresses may require 1-2 additional business days.

Standard delivery is free on orders of €49 or more within Italy; below this amount, a flat fee of €5.90 applies.
Delivery typically takes between 1 and 2 business days once handed over to the carrier.
Orders confirmed by 15:00 on weekdays are processed and dispatched on the same day.
Returns are accepted within 30 days of delivery, solely for sealed, unused bottles with their original packaging intact.
Payment: cash on delivery, bank transfer.

Order processing

Orders confirmed by 15:00 on business days ship the same day; orders placed after that time, on weekends, or on public holidays ship the next business day. A summary email is sent once the transaction is complete.

All syrup bottles and glass jars containing walnut preparations are hermetically sealed with tamper-evident caps. Products are placed inside certified shockproof protective packaging, wrapped in customized cushioning materials, and boxed in double-wall cardboard to prevent temperature variations and mechanical breakage.

Tracking your parcel

Upon shipment, the customer receives an automated notification via email or SMS containing the unique tracking code to monitor the parcel status in real time on the carriers' official portals.

Lost or delayed parcel

If the tracking number shows no updates for 5 consecutive business days, please send an email to [email protected] specifying your order reference. We will open an investigation with the carrier and proceed, according to your preference, with resending the shipment or refunding the full amount within 10 business days of receiving the report.

Damaged on arrival

In the event of receiving visibly damaged, cracked, or leaking parcels, the customer must accept the shipment with specific written reservation to the courier, take clear photographs of the packaging and the compromised bottle or jar, and forward the documentation to [email protected] within forty-eight hours of receipt to arrange an immediate replacement.

Payment methods

Cash on delivery

You may pay in cash directly to the courier upon physical delivery. No upfront payment is charged.

Bank transfer

Payment can be made by bank transfer to our company account details, found at checkout and in your order summary email. The goods are handed over to the courier once the funds have cleared, typically within one business day.

Accepted payment methods include Cash on delivery, Bank transfer. Our company never requests card details or online banking credentials via phone or email.

Delivery outside Italy

Deliveries are made to a specific list of countries. Shipping rates and estimated delivery times for each destination are displayed before final confirmation. Customs duties and local import taxes remain the sole responsibility of the buyer.

Questions about this policy

Send an email to [email protected] or call +39 059 3972 557 during Mon-Fri 07:30 - 15:15, Sat 09:00 - 14:30. We process every inquiry within one business day.

Merchant: Xolod Botanica S.r.l.
Registered address: Via Emilia Ovest 780, 41123 Modena MO, Italia
Email: [email protected]
Phone: +39 059 3972 557
Working hours: Mon-Fri 07:30 - 15:15, Sat 09:00 - 14:30
Registration: P.IVA IT77574371933