Our 30-day guarantee

Try the Xolod product. If you decide not to use it, send it back within 30 days to receive a refund of the purchase price.

The promise

You can return the product within 30 days of delivery. The refund of the amount paid is issued within 3 business days of inspecting the return.

30-day returns

Applicable for any reason, including simply deciding not to use it.

In the event of broken glass or parcel loss in transit, we provide a replacement or a full refund.

Transactions handled via bank transfer or cash on delivery: no electronic payment details are collected or stored.

Customer support replies to messages sent to [email protected] within one business day.

Send a message to [email protected] with your order reference code.
Our team will assign your return code and shipping details within one business day.
Ship the parcel; the refund confirmation is issued once the contents have been inspected.

Binding terms can be reviewed in full in the Returns policy and Delivery terms sections.