XolodWho is responsible
Xolod Botanica S.r.l., located at Via Emilia Ovest 780, 41123 Modena MO, Italia. Point of contact for privacy matters: [email protected].
Legal framework
The processing of personal and contact information is carried out in strict compliance with the General Data Protection Regulation (GDPR) and relevant regulations in force in Italy. Should any conflict arise between these provisions and statutory texts, the statutory provisions shall strictly prevail.
What we collect
During the checkout process, we collect the details essential for fulfilling your shipment: personal details, delivery address, email address, phone number, and a list of selected products. No information regarding electronic payment methods is collected or stored on our servers. Browsing our pages generates technical logs relating to IP address, browser type, and navigation paths via the digital tags specified below.
- Personal identification and shipping contact details (first name, last name, postal address, email address, telephone number).
- Transaction history, orders placed, and selected payment method.
- Browsing data and technical telemetry (IP address, browser type, log information).
- Communications exchanged with customer support via email or messaging.
Why we use it
- Order fulfillment, goods dispatch, and returns handling.
- Management of customer communications and sending order progress updates.
- Protection of platform operational integrity and analysis of service usage.
- Distribution of marketing communications solely upon explicit consent, with the option to unsubscribe immediately at any time.
Communication and transfer of information
Transport carriers only receive the contact details strictly necessary for physical delivery. The payment processor receives only the data required for accounting execution. IT and metrics service providers operate as data processors bound by mandatory agreements. Any commercial transfer of data to third parties is strictly excluded.
Xolod Botanica S.r.l. is based in Italy, operates exclusively within national and European territory, and does not market, trade, or sell personal data to third parties, complying fully with applicable regulations on personal data protection.
Data retention periods
Records relating to commercial transactions remain stored for the duration stipulated by civil and tax law, after which they are deleted. User credentials and profiles remain active until formally closed. Analytical statistics are retained for 14 months.
Your rights
Pursuant to the European Union General Data Protection Regulation (GDPR 2016/679) and the Italian Privacy Code (Legislative Decree 196/2003 as amended), the data subject has the right to access their personal data, request its rectification, deletion, restriction of processing, and portability, as well as object to its processing by contacting [email protected], or by lodging a complaint with the Data Protection Authority (Garante per la Protezione dei Dati Personali).
Security
Xolod Botanica S.r.l. does not process, store, or request credit or debit card numbers. The website operates exclusively via free cash on delivery or direct bank transfer managed independently by the user's financial institution, making PCI-DSS standards inapplicable to our platform.
Questions about this policy
Send an email to [email protected] or call +39 059 3972 557 during Mon-Fri 07:30 - 15:15, Sat 09:00 - 14:30. We process every inquiry within one business day.
- Merchant
- Xolod Botanica S.r.l.
- Registered address
- Via Emilia Ovest 780, 41123 Modena MO, Italia
- [email protected]
- Phone
- +39 059 3972 557
- Working hours
- Mon-Fri 07:30 - 15:15, Sat 09:00 - 14:30
- Registration
- P.IVA IT77574371933